Preventative Maintenance
For most districts, an investment in classroom technology is significant, and vital to the success of their lessons.
Downtime is not an option.
So to meet the needs of our customers, Advanced Education is pleased to offer our industry-leading Preventative Maintenance Service Program.
It's our way to ensure that your teaching equipment delivers maximum reliability and optimum performance - day in and day out.
With the Advanced Preventative Maintenance Program schools benefit from:
- 24/7 response for all emergency repairs.
- 2 preventative maintenance visits per year for cleaning and adjustment
- 4-hour telephone response service
- No-charge loaner equipment of similar specification to your equipment
- Priority technical support
- No charge for labour on lamp replacement when part of a preventative maintenance visit.
Warranty
For any warranty repairs, our customers have the option of shipping their units either directly to one of our manufacturer partners or to us. Our in-house maintenance team will be happy evaluate the product for you and carry out any repairs necessary or forward the item on to the appropriate facility.
Out of Warranty Repairs
A Service Co-ordinator or Service technician will evaluate your problem based on information provided by your school. We will attempt to solve the problem over the phone although arrangements can subsequently be made to have the product either shipped to an Advanced repair depot or schedule a site visit.
One thing, however, is certain. We'll never leave our clients without a solution.
